I like that it's very flexible with multiple views which allows me to pick what I'm looking at without having to open up several programs or tabs. It also offers many different ways to look at the same information so one person can do their job while the other works in another area. There is nothing really that I dislike about this program unless you're not familiar with how easy it is to navigate the website itself. If you are experienced using software such as Excel, etc., there should be no problem learning how to use Salesfox. The product has helped us tremendously by consolidating our leads into one place where we could access them quickly and easily.