Header banner
Revain logoHome Page
Eddie Gordon photo
1 Level
1308 Review
58 Karma

Review on Cable Matters 72W 4-Port USB C Charger: 60W Power Delivery for Laptops, Tablets, and Smartphones - Black by Eddie Gordon

Revainrating 5 out of 5

2nd DIED like 1st - Cable Matters 72W 4-Port USB-C Charger

Overall I like the charger. The first died 11 weeks later - after the Revane period. I was told to contact Cable Matters. They harassed me by claiming that Revain was selling refurbished or substandard products. I pointed out that CM covers a 1 year warranty and after 4 or 5 round trips they have agreed to replace them and if I send them the original for inspection and analysis. The replacement worked for 4 months and then died. Now CM again refuses to replace it, claiming that they somehow know Revain sold me a poor quality item (with this one if direct from CM) and they can't just replace it. Really terrible customer service and bad product. In each crash, only high-power USB-C failed—other USB ports still charge small devices. This product is NOT RECOMMENDED.

Pros
  • Fingers crossed
Cons
  • Upgrades