UPDATE: Contact the company direct and they will reply very quickly. They apologized for the accident as they had never seen it and were able to send me a repaired car straight away. My daughter loves playing in it! I wanted to open it on Christmas morning and the entrance is sewn shut horizontally and not in the right direction, vertically. Slightly disappointing as the item is no longer available for exchange. She has difficulty getting in and out as she has to climb over the hatch at the bottom. Other than that, it's really cute and seems sturdy so far.