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775 Review
31 Karma

Review on Genesys by Clayton Jimenez

Revainrating 5 out of 5

Great Product! Amazing Support Team

I love how easy it is to create and publish my own customizations. The fact that I can use their SDKs to create my own integrations is very powerful. The support team is great. They are quick to respond and very knowledgeable. I do not like how the user interface is very old looking. It could use some updating. I think they are doing a great job at solving the problem of a great customer support and great tooling. I have used a lot of different products in the past. I have found that Genesys has the best support and tooling. It is very easy to create your own integrations. It is very powerful to use their SDKs. It is a great product. I am solving the problem of the customer support and tooling.

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Pros
  • Easy integration with other systems within our organization using its APIs, which allow me control over various system events without writing any code myself! Also provides good documentation & examples for each operation available so useful when you're just starting out learning about genesis or working as an experienced developer/programmer trying figure things
Cons
  • I don't really have any dislikes about this, everything is just fine