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Italy, Rome
1 Level
725 Review
42 Karma

Review on πŸͺ‘ Norfolk Mid-Century Dining Chairs: Modern Set of 2 with Wooden Seat and Solid Oak Frame by East West Furniture by Alonzo Wilkins

Revainrating 2 out of 5

Good product when assembled correctly, terrible customer service

I ordered 2 sets of chairs with a short break between orders (1 month). One set was almost perfect, no issues other than the legs were slightly different lengths so the chairs were off the floor. Not a big deal so I decided to order another set. For the second time East West Furniture did not deliver the goods to me for some reason, although there were no problems with the delivery of the first set. I contacted them and they just said it was too expensive for me. That was it, I wasn't given any other options. Customer support was flippant so I just settled on that. If they were more helpful I really wouldn't mind paying extra for shipping. I'll be back in less than a week and they'll be delivered to me like magic. The second set of chairs I ordered had holes in the seat bottom that weren't drilled correctly for either chair. Getting a long bolt through the seat and into the back of the chair was a real nightmare. They were eventually assembled, but I will probably refrain from ordering furniture from East West Furniture in the future.

Pros
  • This fantastic dining chair set measures: Width 19; depth 18; Height 35
Cons
  • Some difficulties