The tongue must be able to stretch and growl. It didn't work so I replaced the batteries. He kept growling without sticking his tongue out. I gave it to my 5 year old before I knew it was broken. I don't even see the possibility of an exchange. Even if it were, I have to take it off him and wait more than 3 weeks for the new one to arrive. He'll be heartbroken, but at the same time I feel like I lost my money.
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