I had to wait an incredibly long time for this product to arrive in Venezuela due to the pandemic, only to find that the fan collides with the top when I put my Asus Vivobook S14 Ultrabook down which is only 3 weighs .2 kg. I couldn't even use the cooler, I'm very frustrated and disappointed. [UPDATE 09/06/2020] Klim customer service was super great, I sent a rejection letter, they were very comprehensive and agreed to send me another device. This full support and guarantee makes me feel confident buying from this brand again, it really makes a difference. [UPDATE 7/25/2020] My new Klim Ultimate arrived in Venezuela about a week ago and works great, the fan is super quiet and looks amazing. My Ultrabook no longer overheats. Many Thanks.
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