I like that they are always willing to go above & beyond for their clients! They have been extremely helpful with my website needs as well (I'm new in business).
It's easy communicating back-and forth via email/texting - it makes things so much easier when you're not physically there!! We've had some really great conversations about our goals together which has helped us get where needed faster than expected :) The only thing i dislike sometimes its getting your info into them but once everything gets set up then all good :D.