It's easy for others who don't know what they want say how I should handle their situation without knowing anything about me personally as an individual! The ability of being able tell people apart at first glance was something we used with our previous software which had become obsolete when it came time renewing licenses so this new version will be even better than its predecessor!! Nothing really - just make sure you have your information ready before hand if using any type self service feature like surveys etc since some users may not take well (or ever) while other are very good taking them :).