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1 Level
778 Review
53 Karma

Review on Answering Services by Chris Hossain

Revainrating 4 out of 5

Great tool used across our organization

I like that it's easy for me as an employee of this calling center because they have their own line number which helps us know exactly where everything stands at any given time. It can be very overwhelming when someone has multiple lines open from different people asking questions or requesting services throughout the day so sometimes there may not always get back in contact right away if one needs something immediately but overall its great! There isn't really anything i don't love just yet other than maybe being able to customize certain things such as what type of information gets displayed instead of having them automatically pick up all voicemails etc., though thats more my preference rather then whats been done wrong by answeingservices itself which hasn't happened since working here anyways :). This program solves problems associated with call centers taking too long between picking-up messages / ringing customers' phones (which would leave customers waiting forever) while also ensuring employees work efficiently together and.

img 1 attached to Answering Services review by Chris Hossain



Pros
  • Easy accessability, customer service reps are available 24/7.
  • Able easily see how many calls need answered quickly without wasting much valuable personnel resources
  • The ability is readily accessible via mobile devices through apps..all you do after logging into your account once using our website portal page will make sure everyone knows who we're talking about before getting started :)
Cons
  • Sometimes some issues occur within technology causing interruptions during busy hours