I like how easy it was for me to figure out, even though I am not that techy! It's great because you can do anything with this program from getting people to join in the fun or just showing appreciation to someone who goes above and beyond their job duties! Nothing so much as yet but will try some of these suggestions when they come up. We are using this system at work since we have many employees and there isn't enough time to write everyone individually, especially after holidays, etc. So this comes into play. This way, we don't forget anyone and also get all the information together in one place. Also very convenient for those who would rather be working than writing individual thank you notes. And best thing about evergreen is that once installed, it does its own updates automatically which really makes things easier! The best thing about this platform is its simplicity of use, it's intuitive nature and ability to incorporate lots of different platforms into one solution. I would say there are no downsides as far as i am aware but if you want something very simple then it may not be for you. As an organisation we have been using Evergreen in conjunction with another product (Evergreen Tree) which means all communication needs can now go through one place and also allows us to track projects from beginning to end.