The UI looks professional and is easy to navigate. I like that it shows me who's online. It’s sometimes difficult to find people but other than that, it works well. I'd say try out the service first before you decide. There are plenty of different ways to use this tool so it might not be for everyone. We have been using Wells to get feedback from potential hires. This has allowed us to keep track of who wants to receive messages from certain applications. The most liked feature is that it makes sure you never miss out important messages from clients! It saves me time as well since I am able to look at my calendar quickly without having to switch apps!! There isn't much we don’t like about this software but if there were one thing - maybe more functionality would be nice for business use-ability wise so employees can get information while they are away too (in meetings etc.).