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Georgia, Tbilisi
1 Level
719 Review
40 Karma

Review on MROCO by Isaac Tutt

Revainrating 2 out of 5

Customer Experience at MROCO Was Disappointing

As a picky product manager, I have high expectations for the businesses that I work with. Sadly, the MROCO online store didn't live up to my hopes. The actual products themselves were disappointing, despite their outstanding product descriptions and selection of goods. The wrist rest was uncomfortable to use for prolonged amounts of time, and the mouse pad I bought lacked the accuracy and smoothness I was hoping for. Additionally, the level of customer care was quite lacking. I requested help from their support staff, but the interaction was unpleasant. They took their time to reply and didn't appear to fully comprehend the situation. The level of support was not what I would have anticipated from a business that takes pleasure in its quality and innovation. Last but not least, I thought the prices were too high given the caliber of the goods I got. I anticipate paying more for superior goods, but MROCO's rates didn't seem fair. Overall, I felt let down and saddened by my time at MROCO. To ensure that future customers do not encounter the same difficulties as I did, I hope they will take measures to enhance the quality of their products and level of customer service.

Pros
  • Thoughtful design
Cons
  • Only available in black