It's easy to use, it works great for my business needs. I have been able to get leads from all over the country that are interested in what we do. The support team has always responded quickly when problems arise with our system or questions about new features. There isn't anything really that I dislike but there also nothing specific that I like either. Give it try! We were struggling getting quality phone numbers until we found calldrip. Now we can dial them right into the CRM which makes everything so much easier.