The ease of use of the platform, it's flexibility in terms of allowing us to create our own workflows as well as integrate with other platforms. We have been able to use the tool to automate manual tasks such as approving invoices, sending out emails, and creating reports. I dislike that you can't easily export the data into excel or word files. It would be great if this could be done so we could send these documents to other people within the organization without having to recreate them manually. This has allowed us to cut down on time spent on repetitive tasks.