The customer service team are very helpful, they respond quickly to any queries we have in regards of our account or products purchased from us! They also offer discounts for repeat purchases which can make life easier if you buy regularly! Their website needs some work around their payment options as it's not ideal but I am sure this will be sorted soon enough - at least when using Paypal!! We use them because there services include everything needed within one package such as hosting (whereas other providers charge extra).