The ability for me as an individual user of this product is that it has made my job easier by providing one central location where I can manage all aspects related to our business processes.
This also allows us to have more control over how we perform certain tasks within each department in order for them to be able to do their jobs better without having any issues with other departments or individuals working together. It's not too complex at first glance but there really isn't anything bad about this program either so far. We use ERWIN evolVE mainly because it makes managing workflows much simpler than trying to find out what someone else did last week when they were supposed to complete something important like billing procedures etcetera.