New owner and others and from what I've experienced other characteristics of the shoe. The warranty specialists will not authorize the delivery of new shoes to me due to a defect/fault in my design affecting the lifespan, comfort and appearance of the shoes. You see, the bottom half ring on my shoes cuts into the bottom eyelet, cuts through the steel, and cuts into the leather. From what I've read, K-Swiss is now owned by a foreign investment firm. The company apparently has no idea about shoes or service. Oh, by the way, look at the tag on the tongue of your shoes. It says Kay Swiss. That says it all.