I have been a faithful NutriGold customer for many years, therefore the subpar customer service I encountered at their online store left me feeling frustrated and let down. My most recent interaction with them was not in the least bit satisfying, despite their guarantee that I will be pleased 100 percent of the time and their pledge to deliver the finest experience possible. I had a problem with my order, so I called their customer service department, but the representatives there were unhelpful and condescending to me when I called. It was abundantly evident that they had no intention of fixing the issue I was having, and I had the impression that my concerns were not being taken seriously. In addition to that, I found it difficult to navigate their website, and as a result, it was tough for me to locate the goods that I was seeking. When I eventually got my order in the mail, I was dismayed to see that it did not live up to the standards I had set for it. In the end, I did not have any other option except to send the product back and ask for a refund. The whole thing left a bad taste in my mouth, and it disappointed me that a corporation that purports to place a high importance on customer happiness could give service of such a low standard. My experience shopping at NutriGold's online store was, on the whole, unsatisfactory, and as a result, I would not suggest their site to other people. The incompetent assistance they provide to customers and their disregard for the finer points of their transactions contribute to a shopping experience that is aggravating and unsatisfying.