I like that they are always willing to help, whether it is in person or over email/phone chat! They also have great resources available which makes their services even more valuable than what you would expect from them at first glance of your issue (i'm talking about FAQs). Their rate structure can be confusing but once again this could just come down how much work there ends up being done vs time spent creating content etc so make sure everything works out well with pricing before signing anything too close!! Take advantage if any promotions as these tend not last long - however don't panic when one pops-up either because prices generally revert back into line after some short period ewchas been used by clients who were happy enough during promotion periods :).