This neck pillow is made of soft foam that compresses. It's not as hard as pearl pillows. The back of the cushion is firm and I hung my head in a high back chair which is something I wanted to avoid when purchasing. I thought this pillow would keep my head from falling forward when I slept, but it didn't. I have a big neck and head so I didn't slip through the gap; it just didn't do what i thought it would for me. After my first check, SAIREIDER contacted me directly and offered to refund the product. They also asked for more details on what was uncomfortable for me so they could take that into account for future pillow design changes. Although the pillow didn't fit me, I am very inclined to buy from SAIREIDER again in the future.
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