I've been using brand cast since 2013 as an agency partner (in my case i used them in conjunction w/ another CMS) - they have always supported us when we needed help solving problems or just some guidance through something new! The whole team at BC has gone out their WAYS each time our relationship was renewed over all these years!! If you need someone who will go above & beyond your expectations then look no further than this company.
!! We are still working together today so trust me there's plenty more where those came from. ! Their support staff really helps get things done. Have not had any issues other wise but great people doing what needs getting DONE right away without complaint!! Support system = amazing product knowledge available 24 hrs 7 days 365days year round via chat / email etc.