I've seen a lot of reviews complaining about the crooked file but I really like it. I think it works well on the heel and allows you to reach the sides of the foot without hurting yourself. It doesn't look like it will do much when you use it (you can see skin peeling on others), but it works. I use one of these egg graters first to remove the underlying callus and then use it to smooth the skin. My heels crack a lot less and stay smooth longer since I started using them. It is very easy to clean. I only rinse with water. I highly recommend this file.
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