The customer support is always available, they are very helpful with any questions I have regarding their product or service offering! There's nothing really bad about this program as of yet but it definitely could use some updates in terms layout/design for better user experience if possible too (and more features). It helps us make sure we're compliant by providing proof from our internal system so there isn't much room left up front when dealing wtih paperwork etc., which has saved me time at work while also ensuring compliance across multiple departments within my organization.