I like how it lets you know exactly what they did for your bus so far! It's very user friendly but not too easy which i prefer in some companies who over complicate things sometimes. The customer support could be more helpful as well when something happens at first we don't understand why our truck won't start or runs really bad etc.. So this helps us get an idea of where their problems are coming from before sending them out again if needed. We have been able to fix issues such as making sure oil levels were accurate prior starting up trucks without having to worry about getting estimates because now its all done right there!!