Ease of use is one thing that I like about this platform! It's so easy for our customers who are small businesses or just starting out with their own business website. They can get all kinds of help in choosing themes/design which suits best for their needs & requirements from us. Also they have an option where customer support team is available 24X7 via chat feature as well. I would definitely recommend paazlo if you're looking at creating e-commerce websites because it really helps your clients by providing professional look and feel (aesthetics). And also it provides great user interface & functionality too without any glitches. As far customization goes there isn't much but we do suggest having a custom theme created when designing website initially. We've been using this tool since last 3 years now and haven't faced anything negative yet. Our main.