I like that it's easy to use - as long we know how! It can be quite complicated at first but once mastered there are no problems using this software anymore (and yes of course if needed they will help).
The best thing about empresivo so far was its price which makes us feel more comfortable than other solutions out their from competitors who have higher prices or require expensive licences/hosting services etc.. We manage our payrolls here via an API integration into Paychex system where all payments go through too.