The way the system is designed is very easy to use. It handles multiple different versions of browsers (IE, Chrome). There are a lot of features out of the box which can be used to create a secure messaging solution. The support team has been great at helping us figure things out when we have issues with the software or need additional help. I wish there was more flexibility around how you could restrict users from accessing certain features within the program. For example, if you wanted to allow users to only send text messages in the program, but also provide other functions like being able to upload photos, it is not as easy as it could be. We needed a secure messaging platform for our employees that allowed them to send confidential information while still allowing access to basic functionality like making calls.