I love how easy it was for me as a non developer or computer expert to create my own chatbot using the API. It has helped us save time by creating our own solution instead of relying solely on third party software/platforms. Sometimes when we have questions about products, there are so many different responses from other users. This allows us to see what others think about our product without having to ask them directly. The ability to schedule chats is also great. As someone who works with customers all day long, this saves a lot of time for myself since I no longer need to respond to every message individually.
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