The support department has been very helpful to us as we've moved from an in-house system, which was extremely basic at best! We are looking forward for our new integrated HR platform with all services under one roof - so this will be great!! Definitely give it some thought before you decide to go ahead without using any of their products. There's nothing that I dislike about them per se but more because there isn't anything really special or brilliant either.. yet they have managed to make what could potentially become quite disorganised seem much better organised than even when i used many other systems previously...