We've been working with them for about 3 years now - we have several sites up over there so it's great to know they work hard at providing quality customer support as well. They're very responsive when something goes wrong or you need help during installation of new features. It can be frustrating sometimes dealing with their billing system but I think most people are used to online billers by this point in time (and thankfully our team is not easily impressed). Great value option considering how much traffic we get from Google search alone compared to other providers out here who often offer lower monthly rates than what these guys charge us per month for all 5 websites combined. Hosting cost savings across multiple domains.