We introduced this in 2019 and it's still like new! Our cats LOVE it and it's usually on the tree. We actually bought this for our younger cat who is constantly bothered by our older cat and sometimes can't find a place to sleep without worrying so we thought it would be great for her (didn't expect our older boy would climb into it). ). Ironically, our older cat has chosen to call the top house home and spends EVERY DAY in it (our youngest girl sleeps on one of the top three perches). It takes some time to assemble, but it's not that important. Also for those who claim it's fragile or cheaply made I can't understand what they are talking about. This thing is REALLY strong and weighs a ton. If I need to move it I should try to move it back and forth. I have seen other scratching posts in different pet stores and NONE of them look as pretty as this one! The material on it is very soft (the material on the ones I've seen in pet shops is very cheap and always looks shabby) and while it's LARGE it's not offensive to have it prominently around the house. We recently had a small problem with one of the top basses and contacted support (not the first time) and this company is amazing! They responded within hours and even after almost 3 years were kind enough to exchange the part (although they don't usually sell individual parts). That kind of customer service is rare to see these days. If you are on the fence thinking of this scratching post and other brands. I would advise you to this brand. The company fully supports the product! I think I have a previous review but you were kind enough to our last release that I had to write another one. :)
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