I like how easy it was to use for our organization! The program allowed us to create all types of forms/forms templates we needed in order to keep track of donations (i.e., tax deductible). It helped me stay organized with my tasks as well. Also, they were very responsive when any issues arose or questions came up during implementation process. There are some things about this software which could be improved such as creating custom fields but other than those minor glitches i would highly recommend getting started right away because there's nothing better out their until you try them yourself!! We have been using harborcompliance since 2013 and haven't had an issue yet - so far everything has worked great within its system. Our biggest benefit from utilizing harborcompliance; however, is being able to customize each section per need instead of having one standard template used across multiple departments in different states-which saves time & money.