The best thing about this software is that its really user friendly you can use it without any training or technical support.It has a lot of features which are very useful for the service providers.The interface is so easy to understand even a lay person can use it.Its one of the best softwares in the market with great features like agent dashboard,agent search,agent profile.But I have some issues like sometimes my client server disconnects but after reconnecting its working fine.I think most people who are looking for service now will find this software helpful.it helps me to connect my clients directly to their respective agents through my agent dashboard.