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Bucher + Suter Connects Review

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Very good

Revainrating 4 out of 5  
Rating 
4.0
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Description of Bucher + Suter Connects

b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center (CCE & CCX) providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving customer issues effectively.

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Revainrating 4 out of 5

Great Platform For Service Providers

The best thing about this software is that its really user friendly you can use it without any training or technical support.It has a lot of features which are very useful for the service providers.The interface is so easy to understand even a lay person can use it.Its one of the best softwares in the market with great features like agent dashboard,agent search,agent profile.But I have some issues like sometimes my client server disconnects but after reconnecting its working fine.I think most…

Pros
  • It's extremely simple
  • Very good customer services when ever required.
  • Good quality
  • Userfriendly UIExcellent feature wise product!
Cons
  • Few glitches due network connectivity from time 2 timethrough out India
  • There should be an option where we could choose whether wantto call our customers via phone/email