The product arrived as ordered, however the lift function of the chair quit working after two weeks of normal , everyday use. My disabled, elderly brother got "stuck” in the chair when the electric function quit working.Several weeks of texting the seller and Best Buy about return or sending parts to fix the chair, resulted in an approval to return the product to the seller. We re-boxed the chair and took it to UPS. The cost of return postage to try to resolve the non-functioning chair, would be equal to the amount paid for the chair. If indeed the seller wanted to resolve issues with their product, I would think their policy would involve return postage or sending replacement parts. So the end of this experience, a non-functional lift chair and a very unhappy, dissatisfied customer. Lesson learned! Buy locally! We had to purchase another fully functional lift chair for my brother, with a wonderful experience locally. Buyer beware of this seller!
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