It's easy for my clients to use, they like it! I have been able to streamline their inductions by having all of them in one place with multiple ways that we communicate throughout each session. There are times where there has not yet be any data entry but this will change over time as more users adopt our new platform. We need an online method if possible so people don't feel uncomfortable going into person interviews because some do get nervous when speaking through video or phone calls. It is a great system. It's easy to use and the reporting options are amazing. The only downside is that it's a bit expensive and that it's very easy to make mistakes with the software. It takes a lot of time and effort to make sure everything lines up correctly. The benefits are that it is a great tool for induction. It has made it very easy to track everything from the first time you see a client until they enter the sales process.