Luckily we bought a guarantee because we contact them again after returning the first pair to school already two weeks later. The kids diligently clean them every day, but the first set stopped working together and this new set, a pair of headphones, has an ear that has gone silent. I will update after going to the warranty department to make sure it goes smoothly. ***Update, new 2 packs arrived in 2 days, sent back a broken pair. It took exactly 2 weeks for the new sets to stop working. First the mics went out, which was great for online learning, and then the headphones stopped being there.
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