I like that it's easy to use with minimal training required by my team members who are new users of this software as well! The fact is we have been able solve our queries in real time using their product which has helped us save much more than what was initially paid out from them!! Nothing really but would love if they could add some other features such as email marketing automation etc., so far everything seems good though :) Have saved lot compared to previous solutions used previously at least 5x times cheaper per month!