I like that it is very easy to use,it's free for business users too!I have used Nlp tools in my previous companies but this one has been so much more helpful than all of them combined!! It can be tricky sometimes when you're new because not everyone understands what your trying say or just how complicated some words are/can get even if they do understand its still confusing at times! But once u figure out whats going wrong then everything falls into place pretty quickly after that! The best part about using nlptools (aside from being able to help people)is also knowing ur helping other businesses grow with their problems solving skills as well which helps me stay motivated throughout each day! Also i love having access 24hrs 7days per week no matter where im working anywhere around the world. Very good software tool especially when.