I really enjoyed using this software as we had many people who received our newsletters and were very busy with work but would always love receiving some sort of personal touch from us. The customer support was excellent and they are now working with another program called "RoboHands” which allows you to send personalized messages via hand written postcards or cards that require your signature. My only issue is that when someone signs up for this program they need to provide all the information needed so that if I am away they can continue without me. It has made my job much easier by allowing me to sign off emails more quickly while also being able to keep track of customers through different programs like emailing them about new products and services.