I like how easy it is to use! It has really helped me streamline my day so much better than our previous system did. The customer service can be hit or miss at times but they are always quick to respond when you do contact them in which case your issue gets resolved quickly (usually within minutes). Some of their features seem outdated now as new ones come out faster then we have time for training with those changes - this happens all too often though not sure if its just us who run into these issues more frequently? So far very happy user/customer!! We're able to see what services were billed by provider during specific dates & easily pay bills using ease from home without having to go anywhere else other than online.