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Pakistan, Islamabad
1 Level
719 Review
45 Karma

Review on Tuffcare by Joseph Quintana

Revainrating 3 out of 5

The Online Store of Tuffcare Does Not Offer a Sufficient Selection of High-Quality Mobility Aids

My experience shopping at the Tuffcare internet store left me feeling frustrated, which is surprising coming from someone who uses mobility aids on a regular basis. To begin, their website was difficult to understand and traverse, which made it challenging for me to locate the items I required. When I did eventually find what I was looking for, I was astounded by the prices; they were significantly higher than those offered by other retailers who sold products that were comparable. When my purchase finally arrived, I discovered that the equipment was of a disappointingly low quality. The wheelchair that was given to me was flimsy, and it did not provide the necessary support. Additionally, the cane that was given to me was not robust enough to withstand regular use. My attempts to contact customer service to express my concerns were met with lengthy wait times and representatives who were unhelpful and offered no real solutions. In general, my experience with Tuffcare's online business left me with a feeling of extreme discontentment. They are an unreliable source for mobility aids due to the high prices and subpar quality of their products, in addition to their lackluster customer service. This particular online retailer does not meet my standards for dependable and high-quality mobility devices, so I cannot recommend it to anyone.

Pros
  • Excellent customer support.
Cons
  • Not getting any meaningful help from customer service.