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1 Level
762 Review
38 Karma

Review on Augmentir by Curtis Domus

Revainrating 4 out of 5

Difficult product with challenging implementation partner

This software has many functions but it's not as advanced or intuitive to use when compared other competitor products in this space (in fact I think they copied some features!).

img 1 attached to Augmentir review by Curtis Domus

The customer success manager was also very difficult to communicate effectively about our needs/challenges so that we could get answers quickly. They helped us move into more complex applications such as batch planning which were initially harder than anticipated for them to implement - again no doubt related at least somewhat due to miscommunication between CSM & myself over scope definition / requirements vs desired outcome versus training time required etc..

Pros
  • It is easy enough just requires patience, persistence + willingness from both sides if there are issues with communication! Also helpful having great support staff available via phone call whenever necessary
Cons
  • Not being fully customizable within UI end user experience