The support team are always willing help you out with any problems that come up when using their service! I have had no issues at all so far while being able to host my business website here in UK for over 10 years now.
No real downsides but if there is then please let me know about them!! Great product great customer experience would highly recommend this hosting solution! We've been working together since 2014 without major issue yet we're still growing which shows how well they work hard every day of each month towards improving what's already good or making things better where needed etc - nothing negative really just some minor feature requests coming along time ago with regards to new features for example automatic backup functionality (which i believe was added long before).