I like how easy its setup is for new users or those who aren't very tech savvy which has been my experience with other products as well so far! You can do almost everything you need right from their website itself without having someone come into our office each time we have an issue - this saves us money since most of these companies charge hourly rates plus travel expenses when they are needed- not what i would call cheap service but worth noting if thats something important/relevant during negotiations etc..