Another update, a guy named Thomas called me to troubleshoot and saw problems. He offered another replacement from their lineup or a refund. I checked but they are all similar so I asked for a refund which he offered which wasn't even my idea I just wanted a working product. A few days later I got a call from a lady named Nancy with the intention of basically cutting the call off and telling me to go to the Amazon. since it was the third tripod, the time for the return of the amazone is over. I called back and for some reason the lady became even more attentive and she got louder and more condescending, she talked about me until I got upset and turned to her. It looks like the goal was to get rid of the client. terrible and unnecessary experience. have to sell the defective product at a loss. Update: I received a replacement from the following issue and it had the same sticky button/loose rubber issue but only on a cocking button that I don't use so I just kept it. As I started using it more and added heavier lenses, I noticed that the center column moved a lot even after being tightened to the max, making the rest of the tripod feel brittle and uneven. Maybe this seller has some quality problem. I have now contacted Vanguard and need to pay shipping for them to repair or replace it. I hope this is the end. This is an excellent tripod. Very durable. The only minor complaint is that the ball head's handles get stuck and the rubber grip slips on them, making them difficult to disengage. However, it's great. Had to send it back as it got stuck. Received a replacement and the other handle on the replacement was also stuck. The rubber grip is unusable. Not a good ball head.
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