I use their software so I bought a heart rate monitor to complement my fitness routines. I'm not very impressed. I know I run and move, but sometimes this thing works and sometimes it doesn't? I wet the contacts, moved the tape up and down, tightened and loosened the tape. I did everything Sometimes it works, sometimes it loses connection. So after a run, if I check and review my run, it may or may not track some or all of my runs. In other cases, does it show that my heart is beating at 60 beats per minute? Well I know this is wrong as the purpose of my running is to get my heart rate up and it feels like my heart is about to explode and it tells me my heart rate was better than when I was resting. LOL I'm actually trying to get into the correct "training zone" and this monitor is either giving 1) no readings or 2) an insane number like 32 bpm. It's so unreliable that I just don't use it anymore. It makes no sense as the data is unreliable. I would not recommend this product to anyone until they fix it.
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