The best thing about this program was that it allowed me access from anywhere at anytime through my phone or computer! I can work during lunch time when everyone else has stopped for their break/lunch; which helps tremendously with saving money by not paying another coder so much per hour as well working harder because i'm able get more done than if they where here physically (which would also save them overtime pay). It's very hard sometimes getting used too but its worth while learning how everything works especially all these new updates coming out every year!! We have used Emerald TC for the last 5 years and they are always professional, courteous, knowledgeable and responsive. I would highly recommend them. The best thing about using Emerald TC is that it is easy to use and the software is very user-friendly. There isn't anything we haven't liked. I have not had any problems with this product since we moved over from their previous version.