I like that it is easy to use for my business needs, as well as personal travel plans! It's also very user friendly which makes me feel comfortable using this software in general; however there are some things about their website (ease of finding information) could be improved upon. We have used jtb bussines travels since we started our agency almost 10 years ago now so they've been around long enough to know what works best with us. The ability to keep track of everything from one place has helped immensely when planning events/trips for clients or myself personally. Also helps make sure all bills get paid at once instead of having multiple receipts floating through email over time. This benefits both parties because saves everyone money if paying separately rather than waiting till end-of month accounting process begins.